We Are Here To Help

See the most commonly asked questions below.

General

How do I sign into the spindy portal?
Go to gameiq.net/spindy and sign in with your username and password.

Can I download the app as a user?
Yes! Download the app for free in the App Store or Google Play store.

Signing Up

How do I get my store listed on spindy?
Signup for an account here. You can create a free account to test drive the system.

What happens after I sign up?
You will need to add your store and complete your profile. You can then submit your listing for approval.

Will I get billed upon sign up?
No. We will bill you only when we bring you a sale after you go live with your listing.

Setting up a store

How do I create my store listing?
Click on the ‘stores’ tab. at the bottom of the page hit ‘add store.” Populate all required fields and the ‘submit for approval’ on the top right of the screen.

Why isn’t my store showing up in the app?
If your store is new, make sure you have submitted your store for approval. If your store is in ‘pending’ status, you are good to go! We will approve your store as quickly as possible and it will be active in the app after approval.

Managing your store listing

How do I update my reward settings?
Click on your store name. then click on the ‘rewards’ tab and edit desired settings.

Can I turn off my listing for a period of time?
Yes. Click on the store your want to remove and update the status to ‘inactive’ which will make the store invisible to app users.

How do I change my main picture on the app?
Click on the store you want to update. select the ‘images’ tab. Update the first image to be the main photo you want to display on the app.

I can’t upload any more pictures. what’s going on?
There is a limit of five photos per store listing. If you’d like to change a photo but you already have five uploaded, you can delete one of the old photos before adding new ones.

Account and billing info

Can I monitor transactions that are being completed at my store?
Yes! Of course, you are in control. click on the ‘rewards’ tab located in the left navigation to see a list of each transaction at the store location.

Can I decline a reward?
Yes. You are in control of the rewards. If you see a reward that is incorrect or potentially fraudulent, you can decline the reward. Note, rewards that have been reviewed by spindy will be automatically approved in 5 days.

How often am I billed?
You will receive an electronic invoice every week on Sunday. This will include charges for the previous week. The following Sunday, the total amount of the invoice will be automatically debited from the account connected to your user profile.

Can I cancel my account?
You can cancel your account or remove your listing any time for any reason.

Still Need Help?

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About Us

Spindy powerfully engages customers and guarantees a sale every time. Bars, restaurants, and retail shops are utilizing the unparalleled marketing exposure of spindy to drive sales and spread the word through social media. It's time for a guarantee. It's time for spindy!