Don’t Panic. Help Is Here.

See the most commonly asked questions below.

General

What is spindy?
A mobile rewards app that gives you instant cash back every time you shop at participating local businesses.

How do I get spindy?
Download the app for free in the App Store or Google Play store.

How much does spindy cost?
The download is free. No ads, no gimmicks, no joke!

Where can I use spindy?
At participating local businesses in San Diego.

How does it work?
Unlock a cash reward to start the countdown clock. Make a purchase before time expires. Then snap a picture of your receipt, spin the wheel and celebrate your cash reward!

Creating your account

Do I need to sign in with Facebook or can I create my own account?
Either way works out great! You pick.

Why do I have to put in my bank information?
So we can deposit your cash rewards directly to your checking account each week.

Is it safe to have my banking information in the app?
Yes. Here at spindy we are serious about security and we are not allowed to debit your account for any reason, ever.

How to play

I unlocked my reward and completed my purchase. now what?
In spindy, click “upload receipt” and snap a picture of the receipt from your purchase. Spin the wheel and brace for your cash reward.

Can I upload a receipt that was emailed to me?
No. at this time spindy only accepts receipts that are printed at the point of sale.

Do I win cash every time I play?
Yes, you win a cash reward EVERY time you play!

I don’t see any stores when I open the app. why not?
By default stores display based on a 10 mile radius of your location. you can update your location by clicking on the search bar or click on the up arrow to bring up the map view.

How long do I have to upload a receipt for a reward?
Each offer has a unique time to upload a receipt. Be sure to check the “Need to Know” section of the store listing. In addition, after a reward is unlocked a countdown timer will start to remind you how much time you have left!

Is there a minimum purchase required to unlock a reward?
Each offer is unique, be sure to check the “Need to Know” section of the store listing to confirm if a minimum purchase amount is required.

Getting your cash

How do I get my cash?
Make sure your user profile includes your bank information. Cash rewards are dispersed automatically every week after your total reward balance exceeds $10.00.

How long will it take for my reward to show up in my bank account?
Once your award is approved, the cash will be transferred to your bank within two weeks or less.

Is it safe to enter my bank information?
Yes! We have taken every precaution to ensure the safety and security of your information. Your financial information is never shared with anyone and is encrypted when submitted through spindy. It is safe and secure!

How long will it take for my reward to be approved?
It can take up to five business days.

What do the reward statuses mean?
Your reward history will show each reward with one of the following statuses:

  • Pending – Your receipt is being reviewed to make sure it is valid.
  • Approved – Your receipt is valid and approved for payment.
  • Declined – Your receipt did not meet the criteria for validation.
  • Collected – The reward amount was collected from the merchant.
  • Error – Your bank account information may be missing or incorrect.
  • Paid – Payment to your account was initiated.

My reward was declined. What happened?
Navigate to your rewards section. Click on the reward in question and the reason will be displayed.

Why does my reward show an error?
Make sure your bank information is entered correctly on your profile screen. When your total reward balance reaches $10.00 your rewards will be deposited to your bank account and the status will change to paid.

Still need help?